Dear Sir or Madam,

We would like to inform you that we are performing a software update on our firewalls (Perimeter, Campus and FWaaS) to improve the security and functionality of our network. We would like to emphasize that we have taken all necessary steps to minimize interruptions in accessing network services during this process.

The update will be performed on May 29,2024 from 4:30 to 6:30 p.m. and we expect minimal or no downtime. Our team will carefully monitor the process to ensure that all network functions remain stable and available during this time.

Your satisfaction and the continued functionality of our network are very important to us, so we have taken all necessary measures to ensure that the update goes smoothly.

If you have any questions or experience any issues after the update, please contact us immediately at noc@tuwien.ac.at.

Thank you for your understanding and support as we work to improve the security and functionality of our network.

Yours sincerely,
KOM Team